Refund Policy
Conditions under which refunds may be issued for our premium IPTV services
Last updated: January 1, 2024
Service Nature and Refunds
Due to the nature of digital services and the immediate access provided, refunds are generally not available after service activation. By subscribing, you acknowledge that the service begins immediately upon payment confirmation.
Free Trial Period
We offer a free trial period that allows you to test our service without financial commitment. This trial is designed to ensure the service meets your expectations before making a purchase.
Exceptional Circumstances
Refunds may be considered in exceptional circumstances, including:
- Service not functioning as advertised and cannot be resolved
- Significant technical issues that persist despite support efforts
- Failure to provide promised service features
- Unauthorized charges or billing errors
Refund Requests
To request a refund, contact our support team with your account details and reason for the request. Each case will be reviewed individually, and we will respond within 5-7 business days.
Prevention of Issues
We recommend using our free trial to test compatibility with your devices and internet connection before purchasing a subscription. Our support team is available to assist with any technical issues before considering a refund.
Subscription Cancellations
You may cancel your subscription at any time. After cancellation, your service will continue until the end of your current billing cycle, but no further charges will be applied.
Billing Disputes
If you believe you have been charged incorrectly, contact us immediately with your account information and transaction details. We will investigate and resolve billing disputes promptly.
Contact Information
For refund requests or questions about this policy, please contact us at: refunds@i-ptv.co